Utility Billing

The Utility Billing Division is primarily responsible for serving the City's approximately 3,500 water and sewer customers.
 

***Please note, the City of Sweet Home does NOT provide electric or gas service. Please contact Pacific Power or NW Natural for these services.
 

Water: The City operates and maintains a Water Treatment facility and appropriate distribution systems in such a way as to meet strict governmental requirements while providing safe drinking water and protecting the health and environment. Our goal is to continue to produce superior quality potable water that resulted in the City earning Best Drinking Water in Oregon awards multiple times, including most recently in 2023.

The average residential consumer uses 600 cubic feet of water each month. Based on the rates above, that results in an average water bill totaling $49.18. Please note that different rates apply for customers outside city limits.

Wastewater: The City operates and maintains a Wastewater Treatment Facility and appropriate collections systems in such a way as to meet strict governmental requirements for wastewater collections and reclamation, while protecting the health of the environment. This facility consists of six unit processes, including influent pumping, aeration, clarification, sludge dewatering and disposal, disinfections, and two gravity filters that are operated during certain periods throughout the year.

The average residential consumer uses 600 cubic feet of water each month. Based on the rates above, that results in an average sewer bill totaling $71.44.

Call or stop in if you have questions. Our friendly and knowledgeable staff is eager to help and serve your utility service needs!